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STA Response To BBC Article On Barclays Loan Mis-selling

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The BBC published an article entitled ‘Thousands complain about solar panels'. [1] Two defunct companies, PV Solar UK and MyPlanet, are accused of mis-selling loans from Barclays bank to fund domestic solar PV systems. Neither were members of the STA at any point in time.

STA Chief Executive Chris Hewett said; “This news highlights how vital it is that standards are enforced and consumers protected. We advise anyone looking to have solar and battery storage installed on their home to use reputable companies that are members of the Microgeneration Certification Scheme, and a member of a consumer code such as the Renewable Energy Consumer Code or the Home Insulation and Energy Systems Quality Assured Contractors Scheme.

We are sorry to see that a number of households have been adversely impacted by rogue traders mis-selling finance packages, and urge Barclays to ensure that the matter of compensation for affected customers is dealt with swiftly.”

A 2018 Which? survey found that 93% of solar PV system owners were satisfied with it. [2] Households interested in having solar and battery storage installed can check our dedicated webpage for up to date information and advice. [3] Solar power is the UK's most popular energy generation technology, consistently scoring over 80% in BEIS public attitude tracker polls. [4] 6/10 households want solar and battery storage for their homes at some point in the future. [5]



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